Refund policy

Return & Refund Policy

Thank you for shopping at Flowza. If you are not entirely satisfied with your purchase, we are here to help. This policy applies to all Flowza products - grip socks and activewear alike.

Returns - 7 days

• You have 7 calendar days from the date you receive your order to request a return.
• Items must be returned unused, unworn and unwashed, with all original tags still attached, and in their original packaging.
• Proof of purchase is required.
• Email support@flowza.ae with your order number to start a return.

Return shipping - paid by the customer

• All return shipping costs are paid by the customer, not by Flowza. We do not provide prepaid return labels and we do not reimburse return shipping fees. This applies to socks and activewear equally.
• The only exception is where the item is faulty or we sent the wrong item - in that case Flowza covers the return shipping.
• Any delivery charge paid on the original order is non-refundable.
• Please use a trackable service. Flowza is not responsible for return parcels lost in transit.

What cannot be returned

• Socks or activewear that have been worn, washed, or had the tags removed.
• Items returned without their original packaging.
• Gift cards, and items marked "Final Sale".

Refunds

• Once we receive and inspect your return, we will notify you of the outcome.
• Approved refunds are issued to the original payment method within 7-14 business days.
• Return shipping costs you paid are not included in the refund.

Exchanges

For a different size or colourway, return the original item under the rules above and place a new order. Return shipping remains the customer's responsibility.

Contact

Questions about returns? Email support@flowza.ae.