Refund policy

**Return & Refund Policy**

Thank you for shopping at Flowza Online Store.

If you are not entirely satisfied with your purchase, we’re here to help.

**Returns**
- You have **7 calendar days** to return an item from the date you received it.
- To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
- Proof of purchase is required.

**Non-returnable items**
- Digital products, gift cards, and items marked “Final Sale” cannot be returned.

**Refunds**
- Once we receive your item, we will inspect it and notify you about the status of your refund.
- If approved, the refund will be processed to your original payment method within **7–14 business days**.

**Shipping**
- You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defect or error on our part.

**Contact Us**
If you have any questions on how to return your item, please email us at **support@flowza.ae**.